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The concept of unified communications is quite simple – UC allows messages to be sent using one form of communication system and received using any other that is used by the business. This improves agility and responsiveness and enables more efficient and effective day to day operations.
Concorde can bring these different forms of communication together for you.
Many businesses today make use desktop telephones, mobile phones, email, voicemail, SMS text messaging and instant messaging. However most of these solutions are entirely standalone and separate, so a callers may end up leaving messages on both the office and the mobile voicemails systems, and sending both an email and a text to the individual they are trying to reach. Wouldn’t it make sense if they could leave or send just one message, which the intended recipient would then receive immediately on whatever device or service they had chosen to use at that particular moment?
This is what unified communications is. It enables you to know as soon as someone is trying to get in touch with you, whatever device you are using at the time and wherever you are working. You can always be available – whether you are away from the office, in a meeting or on the move – and always be able to respond straight away, if you need to.
As well as making individuals and businesses more efficient and productive, unified communications saves time, money and helps you to improve customer service and satisfaction.
Concorde has developed many years of considerable knowledge and experience in analysing different customer needs and in designing and delivering unified communications solutions that achieve all of these benefits and more.
We have highly developed skills in Microsoft, Avaya and Cisco technologies and make use of sophisticated tools and solutions to ensure we unify communications in the right way for your business, linking together individuals, contact centres, central offices and branches in a single, end-to-end infrastructure. We bring together best-of-breed products to create solutions that match your needs and will make a real difference to your business every day.
Sevices and Solutions we offer :
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