Infrastructure

Installations, Moves, Additions, Changes and Disposals (IMACD)

Our service has been designed to provide our customers with access to skilled resources to deliver a rapid and cost effective IMACD model. As part of the service, we can assign one of our regionally located engineers to help you with your IMACD issues and co-ordinate the whole process via a single point of contact within Concorde. 

The service complements our Service Desk and Hardware Maintenance Support Services and includes:

Installs (New Configuration) - the provisioning of new hardware, pre-configured with the base installation of the operating system and core office products. The service includes unpacking, commissioning and testing of the new equipment and handover to the user. Some basic desk side training may also be given.

Moves (Relocation) - during normal business as usual activities, office moves within buildings and relocation to new premises are often a requirement. The IMACD service provides resource to undertake this activity and can be supported by additional scheduling services.

Adds (Additional Services) - when a customer has disparate office locations or a requirement for a global change to the core client environment (such as a new client application) but does not have automated toolkits or network capacity to provision these remotely, IMACD services are able to provision cost effective skilled resources to manually deploy the requirement.

Changes (Reconfiguration) – when a customer has disparate office locations or a requirement for a global change to the core client environment (such as a version upgrade) but does not have automated toolkits or network capacity to provision these remotely, IMACD services are able to provision cost effective skilled resources to manually deploy the requirement.

Disposal (Removal) - whether part of a refresh cycle or as part of business as usual activities, IMACD services can be used to recover assets as staff leave a company.