Services

Monitoring 


Concorde can monitor your systems and infrastructure around the clock to maximise performance and availability, quickly detecting potential problems and generating alerts to avoid downtime and errors that can disrupt your operations. Problems are avoided, computers stay working and people remain productive: when problems occur we respond within minutes. To maximise uptime, this includes highly trained technical support engineers dealing with incidents by phone, with remote control options enabling access to systems for resolution.

In addition to handling mundane though essential management tasks, this service includes reporting bottlenecks that lead to sluggish operations and other difficulties, with additional options for professional services to assess and document findings, to help minimise downtime and maximise systems resilience in the future.

How do you benefit?


Maximum uptime and minimum business disruption-transparent performance and reliability of your IT infrastructure

The peace of mind provided by expert remote management

Expert engineers covering all disciplines and products available on tap

Employee productivity improved via less system downtime and interruptions

Operating costs and management time on existing IT estate reduced

Assured protection against virus attaches, intruders and hackers­-protecting systems and data

Your internal IT resources are freed up for more value-added and strategic activity

 

What's covered?

Proactive 24/7/365 remote monitoring detects issues, provides alerts and enables action before they can have a serious impact: various service options available with fixed response times depending on urgency

Expert systems administrators manage your infrastructure: servers, routers, network applications and more

Engineers restart monitored services and processes to return to normal service as quickly as possible

Remote application updates, server administration and backups at agreed times maintain system availability, along with restarting failed backups

Complete patch management

Routine but essential tasks including, disk defragmentation, temporary file deletion, scheduled reboots, application support

Secure connectivity via a dedicated endpoint; all remote monitoring uses secure platforms and encrypted connections

Change management for swift and safe transitions, altered thresholds and to add new monitors

Monthly reports include all alerts and how they were handled