IT Support

IMACD’s

 

Installations, Moves, Additions, Changes and Disposals

Our IMACD service has been designed to provide access to skilled resources, across a range of vendors, in order to deliver a rapid, cost effective model to manage Installs, Moves, Additions, Changes and Disposal (IMACD).

IMACD services are provided by regionally located engineers and the service complements remote diagnostic facilities (Service Desk) and Hardware Maintenance Support Services.

IMACD services from Concorde are co-ordinated and can be delivered via a single point of contact with activities combined and customised to meet your specific business and IT requirements.  

Services available include:

New Configuration (Installs) - the provisioning of new hardware, pre-configured with the base installation of the operating system and core office products. This service includes unpacking, commissioning, testing and handover to the user. Some basic deskside training may also be given (i.e. login, core programme locations, etc.).

Relocation (Moves) - during normal business as usual activities, office moves within buildings and relocation to new premises are often a requirement. The IMACD service provides resource to undertake this activity and can be supported by additional scheduling services through Project Office services.

Additional Services (Adds) - where a customer has disparate office locations or a requirement for a global change to the core client environment (such as a new client application) but does not have automated toolkits or network capacity to provision these remotely, IMACD services are a cost effective way to manually deploy the requirement.

Reconfiguration (Changes) - where the customer has disparate office locations or a requirement for a global change to the core client environment (such as a version upgrade) but does not have automated toolkits or network capacity to provision these remotely, IMACD services are a cost effective way to manually deploy the requirement.

Removal (Disposal) - whether part of a refresh cycle or as part of business as usual activity, IMACD services can be used to recover assets as staff leave a company - find out more about our green initiatives click here.

 

 







 

IT Support services from Concorde