Support


 



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Customer Support Log-in


Welcome to the Concorde IT Group Customer Support Portal.

Please be aware that for out of hours cover, you must have a valid out of hours contract.

For a fast response, please enter your user name and password and click login.

For registered users, calls can be logged or updated by clicking on the link on the left.  If you are not registered and wish to do so please contact your Account Manager.

24x7 Support line: 03331 300 700

Email: citg-support@concordeitgroup.com

For out of hours or extended cover, please call 03331 300 700 and select the out of hours service menu.

To enable us to handle your call efficiently, please have the following details ready before you call.

  • CUSTOMER: Please advise of your full customer name and post code of where the faulty equipment is located.
  • EQUIPMENT: Please supply the model type and serial number.
  • ASSET/SERIAL NO: (if applicable)
  • CONTACT NAME: Name of the lead person who is aware of the problem so that our engineer can call them for further information.
  • CONTACT NUMBER: Please supply the direct number or extension/mobile number.
  • FAULT DESCRIPTION: Please supply full details of the fault and also any site specific information, access restrictions and downtime.
  • CUSTOMERS CALL REFERENCE: Service Desk call reference where applicable.


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